Reflective Listening

What is Reflective Listening?

  • Reflective listening is a communication strategy involving two key steps:
    • seeking to understand a speaker’s idea
    • offering the idea back to the speaker, to confirm the idea has been understood correctly.
  • Fundamental technique in counseling, therapy, coaching, and conflict resolution, emphasizing the importance of validation and understanding.
  • This approach requires the listener to respond to the speaker’s emotions and implicit messages, fostering a deeper connection and understanding between the individuals involved.

How Can Reflective Listening Enhance Communication?

  • Enhances Understanding:
    • By mirroring the speaker’s message, it ensures that the listener has accurately understood the conveyed thoughts and feelings.
    • It allows for clarification of any misunderstood points immediately, reducing the risk of conflict or misinterpretation.
  • Builds Trust and Rapport:
    • It validates the speaker’s feelings and experiences, creating a safe space for open and honest communication.
    • The acknowledgment and validation of one’s thoughts and feelings can foster a supportive and empathetic interaction.
  • Facilitates Problem Solving:
    • It encourages speakers to express their thoughts more fully and explore their feelings in-depth.
    • By creating an environment of respect and understanding, it aids in the collaborative exploration of solutions.
two outlines of faces talking to each other

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